Terms & Conditions

Terms & Conditions

Replacement :

Replacement of the products may be considered in below scenarios:

• In-transit damage of the product if such instances reported within 24 hours of product delivery.
• The product in question needs to be returned for Replacement of the product, without the return of
  product replacement is not permitted.

Scenarios where Replacement of the products is not allowed :

• No replacement is allowed for any expired product.
• Used products are strictly not allowed for replacement.

Return :

• Products are delivered on NON – RETURNABLE BASIS
• Return is allowed only in case of delivery of incorrect or damaged products.

Refund :

• Refund of the delivered product is permitted where there is a quality issue or order cancellation by the
  Company.
• Refunds can happen via Transfer into customer’s bank account.
• Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality
  check).
• Refunds cannot be processed to third-party bank accounts.
• The name of the customer initiating the refund should match the name of the bank account holder.
• Cash Refunds are not allowed for COD orders.
• Refunds will only be initiated after we have physically received the returned shipment.
• Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

Order Cancellation:

• Customers can request order cancellation within 2 hours of placing the order
• During the hours of 9:30 AM to 6:00 PM, Monday to Sunday.
• Order Cancellation request , Call at 8098424753 or email us at valathiorganics@gmail.com
• Once the order is fulfilled, cancellation is not possible